🏫 Franchise Policy

Indira Gandhi Computer (IGC)

Last Updated: [01-Dec-2025]

At Indira Gandhi Computer (IGC), we are committed to expanding quality computer education across India through our authorized franchise network.

This Franchise Policy outlines the terms, eligibility, responsibilities, and conditions for individuals or organizations seeking to partner with us.

1. Purpose

The purpose of this policy is to define a clear framework for operating an authorized Indira Gandhi Computer (IGC) franchise center under the brand’s academic, operational, and ethical standards.

2. Eligibility Criteria

To become a franchise partner, the applicant must:

1. Be an individual, firm, or organization with a good reputation and interest in education.
2. Have a minimum 200–1000 sq. ft. space in a suitable and accessible location.
3. Ensure availability of basic infrastructure — computer lab, classroom, furniture, internet, and power backup.
4. Be financially capable of investing in setup, promotion, and smooth operation of the center.
5. Agree to follow all academic and administrative policies of Indira Gandhi Computer (IGC).

3. Franchise Approval Process

1. Submission of Franchise Application Form with all required documents.
2. Site inspection and evaluation by the institute’s management team.
3. Approval and signing of the Franchise Agreement (MoU).
4. Payment of franchise registration and license fee as per MoU.
5. Issuance of Authorization Certificate and listing on the institute’s official network.

4. Financial Terms

1. A one-time Franchise Registration Fee must be paid at the time of approval.
2. The franchisee shall share a mutually agreed revenue percentage or fixed renewal fee annually.
3. All payments are non-refundable and non-transferable.
4. Franchise validity will be for a fixed term (e.g., 1 years) and renewable upon mutual consent as per MoU.

5. Rights and Responsibilities

A. Institute (Head Office) Responsibilities

1. Provide authorization certificate, brand license, and operational guidance.
2. Supply course content, syllabus, and digital/printed materials.
3. Conduct online/offline examinations and issue certificates to qualified students.
4. Provide marketing, promotional, and academic support.
5. Maintain centralized student registration and verification portal.

B. Franchise Responsibilities

1. Maintain the institute’s standard in infrastructure, discipline, and service quality.
2. Conduct admissions, classes, and exams strictly as per IGC guidelines.
3. Use only official logos, names, and materials provided by the Head Office.
4. Submit periodic reports, student data, and fee details to Head Office.
5. Pay the required renewal or maintenance fees on time.

6. Branding and Promotion

1. The franchise must use the official brand name: “Indira Gandhi Computer (IGC)” with the approved logo and tagline.
2. Unauthorized use, modification, or misuse of the brand identity is strictly prohibited.
3. All advertisements and social media promotions must be approved by the Head Office before publication.

7. Certificate & Examination Policy

1. All final certificates will be issued only by the Head Office after successful completion of exams.
2. The franchise is not authorized to issue its own certificates or use similar logos.

8. Renewal and Termination

1. Franchise authorization is valid for a fixed term (e.g., 1 years) and renewable based on performance and compliance as per MoU.
2. The institute reserves the right to terminate the franchise for any of the following reasons:
3. Non-compliance with policies or standards
4. Misuse of brand name or certificates
5. Non-payment of dues or renewal fees
6. Involvement in fraudulent or unethical practices

9. Confidentiality

All study materials, operational data, and business information shared by the Head Office are strictly confidential and must not be shared with any third party without written consent.

10. Legal Disclaimer

1. The franchise operates as an independent authorized center, not as an employee, agent, or subsidiary of the Head Office.
2. The Head Office shall not be liable for any local disputes, employment issues, or damages arising from franchise operations.
3. In case of disputes, the decision of Indira Gandhi Computer (IGC) management shall be final and binding.
4. All legal matters will be subject to the jurisdiction of Sheohar Court only.
5. 
   

🧭 Services Policy

At Indira Gandhi Computer (IGC), we are dedicated to providing high-quality computer education and training services that empower students with practical skills and professional competence.

This Services Policy outlines the terms, standards, and procedures related to our educational and administrative services.

1. Scope of Services

Indira Gandhi Computer (IGC) offers a wide range of academic and professional training services, including:

1. Computer Education Courses (ADCA, DCA, Tally, Typing, AI, etc.)
2. Short-term and Job-Oriented Courses
3. Skill Development and Computer Literacy Programs
4. Examination, Certification, and Student Support Services
5. Franchise Support and Academic Partnership Services

All services are delivered as per the institute’s approved syllabus, curriculum, and training guidelines.

2. Quality Commitment

1. We are committed to maintaining high academic standards, qualified trainers, and updated course materials.
2. The institute ensures that all training programs are regularly reviewed and upgraded according to industry and government standards.
3. Feedback from students and franchisees is actively used to improve course quality and service delivery.

3. Service Delivery

1. Classes are conducted as per the scheduled timetable communicated to students.
2. Study materials, practical sessions, and online/offline classes are provided according to the enrolled course.
3. The institute reserves the right to change faculty, class timing, or mode of instruction (online/offline) if necessary, without prior notice.

4. Examination & Certification

1. Examinations are conducted under the supervision of authorized staff as per institute norms.
2. Certificates are issued by the Head Office of Indira Gandhi Computer (IGC) only after successful completion of all academic requirements.
3. Duplicate certificates may be issued in case of loss or damage, subject to verification and applicable charges.

5. Student Support Services

We provide comprehensive student assistance, including:

1. Admission and counseling support
2. Course guidance and career counseling
3. Technical assistance for online exams or classes
4. Grievance redressal through email or front office
5. Marketing Material and Digital Marketing Support

6. Service Limitations

1. The institute will not be responsible for delays caused by natural disasters, network failures, or government restrictions.
2. Course duration may be extended in case of unavoidable interruptions (such as lockdowns or holidays).
3. The institute is not liable for employment guarantees after course completion but provides career guidance and placement support where applicable.

7. Payment & Fee Policy

1. All course fees must be paid as per the institute’s Fee Policy.
2. Services will be provided only after confirmation of admission and required payments.
3. Fees once paid are non-refundable and non-transferable (refer to Refund Policy).

8. Code of Conduct

1. Students must maintain discipline, punctuality, and respect for teachers and staff.
2. Misconduct, damage to property, or violation of institute rules may result in suspension or termination of services without refund.

9. Grievance and Complaints

1. Students or franchise partners can submit any complaints or service issues in writing or via email to the Administration Office.
2. The management will review and resolve such cases within a reasonable time frame.
3. The decision of the Institute Management shall be final and binding.

10. Policy Updates

1. The institute reserves the right to revise, update, or modify this policy at any time to ensure compliance and service improvement.

The latest version will always be available at the Head Office or official website.

11. Contact for Franchise Enquiry

Indira Gandhi Computer (IGC)

Ward-16, Near Union Bank, Nagar Parishad, Sheohar-843329

📞 Phone: 06222-257028, 7677257412, 8235191887

📧 Email: helpigcindia@gmail.com, helpigcsheohar@gmail.com

🌐 Website: www.igcindia.co.in